Lost connection to the server (is it down?)

General
1

When I use our janus webrtc official website, I often find that Lost connection to the server (is it down?) pops up on the web page. If I were in a video conference room or during a video call, this will be interrupted. What is the reason for this?

2

any specific information log can provide？

3

I also encountered a similar problem, often disconnected, after research found that this kind of problem is actually designed by janus when the design of the computer CPU and memory between the reuse of registers. The solution is to take a shot of the computer while hanging the session, it sounds a little ridiculous, but it can work, can speed up the speed of the register to collect information, please be sure to try.

1 Like
4

I’m not sure I understand what you wrote here? What do you mean by taking a shot of the computer?

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5

It probably means the HTTP or WS connection was closed between you and the server.

6
  • Thank you very much for your reply. I wonder if there is any way to solve it?
8
  • Thank you very much for your reply. I wonder what is “to take a shot of the computer while hanging the session” :face_with_open_eyes_and_hand_over_mouth:
9

emmm…I’m a little confused.

10

I got it. :grinning: :grinning: :grinning: :grinning: :grinning: :grinning: :grinning: :grinning: :grinning: :grinning:

11

If you just try it, it does work.

12

Thank you for your reply.But I’m confused:
“to take a shot of the computer while hanging the session”,means “take a screenshot or take a picture”?

13

First, you can use keyboard shortcuts or software applications to catch specific error messages on your computer. But that may not be the best way to capture a Lost connection. Taking a photo will help you pinpoint the problem more quickly and accurately.Or because the server background configuration is incorrectly set. I hope I can help you.