One of our applications fails to load because the janus.js code tries to reconnect to the network when it fails and only calls the service API after two to five minutes

please find the above attachment . janus.js 117 line is calling frequently because of network error occuring .

can you please explain as much what the issue here is , what have you done to find the source of the error, what is the actual error , where is it on , is it just on the client side or the server side as well .
The more specific you are the better as well , , even bring the actual exception it even help as well .