# Calls are not coming but session is showing still active

**URL:** <https://janus.discourse.group/t/calls-are-not-coming-but-session-is-showing-still-active/1740>\
**Category:** General\
**Created:** [November 11, 2025, 6:16am UTC](https://janus.discourse.group/t/calls-are-not-coming-but-session-is-showing-still-active/1740 "2025-11-11T06:16:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lakshmideepak](https://avatars.discourse-cdn.com/v4/letter/l/e79b87/32.png) [@lakshmideepak](https://janus.discourse.group/u/lakshmideepak)\
**Post date:** [November 11, 2025, 6:16am UTC](https://janus.discourse.group/t/calls-are-not-coming-but-session-is-showing-still-active/1740/1 "2025-11-11T06:16:05Z")

</div>

Hello sir, once i registered with sip number im sending refresh true then i can able to recive calls but if i didnt sent refresh true message to janus then after say 3min im not able to recive calls but session is showing still active…

im still getting these even i didnt send refresh:true  
**janus** : “ack”  
**session\_id** : 3115589199488021  
**transaction** : “txn-d86505b3-ccd4-4bb0-8b15-9dc2a06a44b0”

but if i send to janus this message then i can able to get calls in incoming call event  
{  
janus: “message”,  
session\_id: sessionId,  
handle\_id: handle\_id,  
transaction: randomTransaction(),  
body: {  
request: “register”,  
refresh: true,  
username,  
proxy,  
secret,  
display\_name,  
register\_ttl: 3600,  
},  
}

just need to understand that is session still active if it is why incoming calls are not coming is there any reason..because i didnt got any logs also